Clear rules, so there are no awkward surprises.
The 30% advance is non-refundable once your project is confirmed. It reserves our time and pays for the planning and early design work that starts straight away.
If you cancel after the project has started, the advance stays with us and no refund is due. Please tell us in writing on WhatsApp or email so we can stop work properly.
The balance is due on delivery. A website is custom digital work that is handed over to you, so we do not offer refunds on the balance once the finished website has been delivered.
If we cancel the project, or cannot deliver the agreed scope for reasons on our side (not because of delays or changes from the client), we will refund the advance in full.
If something does not work as agreed, we fix it under the bug support window in our Terms: 30 days for Starter and Business, 60 days for Premium. That is our remedy for issues after delivery.
These are paid to the providers, not to Veloria, so we cannot refund them. The provider's own refund policy applies.
Where a refund applies, we send it back to the account you paid from, within 7 working days of the refund being confirmed in writing.
Questions? Message us on WhatsApp (+91 92292 93302) or email veloriaadigital@gmail.com.